The recovery industry is moving full speed ahead toward the Internet. And, The IFA Group is in the driver's seat with its online technology, Recovery Database Network (RDN).

RDN is an online tool that enables us to communicate in real-time with our clients as well as our agents in the field. This cutting-edge technology gives our clients convenient 24/7 access to their accounts. Our clients can review condition reports, obtain status updates or send us new assignments online.

And, our recovery agents and field investigators can access RDN remotely via their mobile phones or their laptops. With the advent of RDN's voice recognition feature, it's as easy as leaving a voicemail and the online system updates the account automatically. Or, our agents can log on to their portable laptops to update their accounts immediately. And, with the click of a mouse our Client Service Team can email our agents in the field to notify them of any new changes on the account. Not only will our agents have access to any new account information while on the road, but their mobile phones will page them when new emails arrives.

This real-time communication among our agents in the field and our Client Service Team is invaluable in an industry where time is mission critical. The RDN system also allows us to save time and work faster and more effectively for our clients. We can email our clients' updates, condition reports, vehicle photos directly from RDN. Our clients can even email their assignments (in Excel) to be downloaded directly into the database.

As it is for many other industries, the Internet is now changing the way the recovery industry does business. Fortunately, Joe is driven by client satisfaction, so he not only recognizes the need for increased efficiency between clients and account representatives, he meets it head on.

Joe loves to hear your feedback: joe.mcowen@theifagroup.com